Everything you need to keep your operations running smoothly.

Overall I am comfortable with the service I get from metslurry, hence the “Good” but not “Excellent” values I have placed against your questions, yes you need some improvement in areas however minor improvement is what is needed, we all need improvement. I have found your company and its people always eager to assist me when I have a question or a problem identifying a problematic part. 1) Overall improvement in product knowledge especially when comparing Metslurry parts against Warman or Keto parts would benefit me greatly. I am not saying that your people don’t have experience, in fact personally I have minimal experience with slurry and sump pump parts myself. I just believe the more experience that your people have the less issues we will all have. I understand that it takes time to gain experience and knowledge and only bring this up as an area to push for going forward with slurry and sump pumps. 2) Better quality and availability of exploded views of the pumps along with accurate parts lists, would take some of the guess work out of it and reduce errors as well. A number of times now I have asked for exploded views and parts lists and the quality of the documentation has been less than ideal given I don’t have that strong a knowledge of the pumps myself. 3) Accurate lead times for parts is critical in the pump repair business when dealing with our mining customers. For example if “6-8 weeks” or “2-4 weeks” or “In Perth Stock” etc is quoted it is imperative that the quoted lead time(Or better) is met, some of my customers in the past have purchased parts themselves from other non-genuine parts suppliers across Australia(eg.Queensland) faster than I can get them, when that happens we both lose out. I am not saying your lead times are always wrong(Unlike some other competitors of yours), but whenever it is delayed, missed or forgotten altogether I cop it from my customer and risk losing their business.